Secondly it was the middle ground Valve could get the publishers and developers to all agree upon. Why can't this time be extended out further into longer time stamps depending on what the game is.Becausse no two games would have tthe same time period and that would be confusing real fast. This is a good practice since many games can garner a lot of hype and then under-deliver upon its release.Īs long as your game meets Steam’s requirements and you don’t overuse the refund system, you should have no problem refunding your game on Steam, and can feel better about buying new games knowing it’s such a simple process if needed.Originally posted by Substitute:I'm generally curious as to why it has to be 2 hours of play time for all titles. Steam is pretty lax with their refund policy, and they do this in order to promote a no-risk feeling when buying new games. You can follow the steps above for refunding games to do this. Once you’re refunded, you can rebuy the game on sale. To do this, all you need to do is request a refund for the game, making sure it meets the requirements. You can enter into the Notes section of the refund request that the game went on sale after you bought it and you’d like to rebuy it. However, this isn’t a hard and fast rule so it’s still worth it to try and see if Steam will refund you. You also only have two hours of playtime on the game that you intend to refund and rebuy. However, the sale will have had to occur within the 14-day time span after you bought the game, as you can only refund games you bought within that time span. Steam does not consider it an abuse of the refund system to get a refund for a game and then rebuy it for the sale price. That is, the purchase should have been made within 14 days, and the gift recipient should have no more than 2 hours of play time on the game. Keep in mind, the same rules apply for the gifted game. Go to on their account and select Games, Software, etc.Īfter the gift recipient follows these steps, the purchaser of the game can now submit a refund request for the game through their account using the same steps as the last section.Here’s how the recipient should refund the gift before redeeming it: If the gift has been redeemed already, the gift recipient can initiate the refund by following the steps in the previous section to refunding a game. If they haven’t, the purchaser can submit the request themselves. If you want to refund a Steam game that you gifted to someone else, the person who received the game will have to initiate the refund request if they’ve already redeemed it. ![]() To refund a pre-order, you can follow the same steps above for refunding a game, except this time choose the pre-order you want a refund for. If the pre-order was made more than three months ago, you may not be able to get a refund back to your bank, but Steam may provide you with Steam Wallet credits. If you’ve pre-ordered a game through Steam but then change your mind, Steam will allow you to refund a pre-order at any time before the game’s release. So keep an eye on your account to make sure you see the refund appear. Once your refund has been approved, it can take about a week for your funds to show up in your Steam wallet or bank account. ![]() After you complete your refund request, you should receive a confirmation email.Fill out this form by selecting your reason for a refund and a short description of what issue you’re having with the game if needed.
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